|Technical Call Center Outsourcing|
High quality technical call center support for your customers. Trained in your products and services, we take your customer's call, get an appropriate problem description, understand the problem, attempt 1st contact resolution, escalate, track the incident, etc. until it’s resolved.
Email support queue handling. Email is one of the most popular forms of communication. Companies are being flooded with ever increasing amount of heavy email traffic and customers are increasingly demanding a high level of service and response for their email requests. go4GlobalService integrates advanced technology to handle such volume of emails as if they were calls and creates original NOC type call centers handling all sort of alarms coming in automatically generated emails from IT systems.
Live chat support. We have the infrastructure to support your customers via chat integrating it to your own web site.
Specialized call center, chat center and email center for internal support issues. Providing resources focused and trained in your specific internal technology needs, whether it’s email clients, or word processing software, up to complex applications used internally in your company, our professionals can deliver world class support for your staff.
Backup/Disaster recovery site. When you have a business critical call center and need to have a disaster recovery site of smaller size for emergencies, Uruguay is the best place to start, besides it’s naturally talented people, Uruguay has no natural disasters of any kind while having the most stable social and political base of all Latin America (See: Why Uruguay). We have to warn you though, once you try us once, your customers might ask you to keep us as your primary call center.
Quality assurance. Our technical call centers have literally dozens of internal quality assurance health checks, from incident documenting checks, to technical documentation checks, to call taking monitoring, to email writing quality assurance, and down to technical competence, we have constant and never ending quality cycle health checks.
Reporting design and implementation to keep you on top of your operation and add value to the information being processed by us. Whether it's statistics to make you aware of the quality of support your customer is getting or to help understand your top incident drivers for product enhancements, we go above and beyond the data we collect to make it useful for your company.
Customized web tools and other required technology infrastructure to support your procedures and SLAs.
Cost effective telephony infrastructure to make your call center need happen as you dream it.
Knowledge Management. Successful knowledge management is strategically necessary for retaining valuable information and delivering fast and efficient results in resolving problems at first contact.