We are a growing company and have such a growing support requests from our customers that we're having trouble to track, classify, and solve them in a timely manner. Issues arise by phone or email, but this latter one has such a volume that makes it impossible for us to handle and track. We struggle to know if an email, call, or other kind of contact has been addressed. We have technical support personnel carrying a pager or blackberry on a 24*7 basis and are facing high attrition and employee dissatisfaction because of it. We have no SLA agreements and are having increasing dissatisfaction from our customers, we have identified volatile growth due to lack of consistency in support and have even seen some customers stop doing business with us because of this. We have no formal internal support processes or infrastructure.

We do consulting on procedures, infrastructure and SLAs based on your existing specialists and their availability, as well as provide all the tracking tools, set up and train the technical support desk which we select within as well as outside our company to serve your customers when they contact us for issues, fix a significant amount of them at first contact, track the escalated ones and enforce the agreed SLAs. We have experience implementing our original NOC type call centers, managing all types of automated IT alerts incoming from various different sources and thus adding value to the operation and avoiding our customers to have tedious 24*7 availability of highly specialized technical personnel.

We have a growing help desk and our support costs as well as administrative overhead and infrastructure costs to keep it running are also growing. We need costs reduction.

We can completely transition your help desk to Uruguay offering equal or superior skill sets to the existing ones and add significant value to the existing operation. Costs usually see a 30-70% reduction compared to call centers in North America and Europe.

Our company is migrating all it’s PC’s operating systems to Linux, we require a technical support help desk to support our internal users on that operating system as well as usual tools it runs like Open Office.

All internal go4GlobalSerice’s personnel, including it’s owners are advanced Linux users, in fact, all internal PC’s run Linux. No better choice than go4GlobalService when it comes to Linux and Open Source support.

Our company has attempted to build an internal call center but has failed to professionalize it: we are lacking procedures, culture, CRM internal tools, monitoring tools, knowledge management tools, ACD and IVR tools, and our call costs are very high as we're using standard telecommunication services.

We can provide end to end turn-key call centers, all tools installed, all training provided, as well as completely migrate your world wide infrastructure to VoIP technologies to make telecommunication costs irrelevant compared to normal costs.

We are a government agency and require a complete in site call center but by national law, all State/Government owned tools have to be open source.

We can provide 100% best of breed open source turn-key call centers, from customized incident tracking CRM open source tools, to knowledge management tools, to monitoring tools, to ACD and IVR, all 100% open source. All tools installed, all training provided, as well as completely migrate your world wide infrastructure to VoIP technologies to make telecommunication costs irrelevant compared to normal costs.

We have a business critical IT environment and require a cost effective IT monitoring solution to monitor servers and networking element's up time as well as services provided by those equipments. Besides the monitoring solution we require a fast response to any eventual failure and a clear escalation procedure for them, if possible we’d like to outsource the complete support of the infrastructure.

We can design and implement the monitoring solution and then be the first point of contact for any potential alert, if required we can offer 2nd. level specialized technical support for the monitored environment.

Our vendor provides a web based service and committed 99.8% availability of it, we'd like to monitor it and be sure they're delivering.

We can produce any kind of IT monitoring solution, reporting enabled, to monitor your provider's commitment.

We have an operation critical batch for a 3rd. party vendor piece of software running on a 3rd. party vendor scheduler for no less than 12 hours a day, we need the batch process to be monitored closely on a 24*7 basis, be sure timing is adequate and if any failure shall occur we require someone to log to our system in less than 30 minutes, attempt an immediate resolution and if not possible escalate it accordingly. We will also need weekly reports on the timing and/or issues occurred and actions taken.

This kind of task usually requires hiring several resources for a potential customer, most times we can do it saving up to 80% in costs and adding significant value with our expertise.

We have a network and IT infrastructure that pretty much grew out of our technical resources without any security design and have had some security issues that we need to address.

We provide security consulting to address your security issues as well as recommend and manage implementation of security infrastructure if you do not have the required skill set in your company to manage an IT security project. After implemented, we can arrange ethical hacking scenarios to test your newly implemented infrastructure.

We have recently implemented a new security infrastructure and would like to test our vendor’s delivery and require some automated and standardized ethical hacking scenarios from an independent source of expertise to do so. We have a growing company of non technical personnel and require a help desk to handle all internal IT issues.

According to our customer centric initiative, we don't do mass production support, we investigate from end to end all the technology used within your company and build specialists in supporting your specific tools, we may even go a step beyond IT support for your employees and administer all your internal IT infrastructure if required. And as always, at a hard to match price.

We are a software provider and are in need of specialized technical support and installation dedicated resources based off shore as contractors to have several time zone availability and cost reduction as well as hard to find combination of skills technical/language/service oriented/etc.).

Simply think of your required resource, and we’ll get it for you, these operations usually see 30-70% cost reduction.