Remote Help Desk“We have a growing help desk and our support costs as well as administrative overhead and infrastructure costs to keep it running are also growing. We need costs reduction.”
Critical Monitoring“We have a business critical IT environment, operating 24x7, and require a cost effective IT monitoring solution including escalation procedures, notification and availability reports…”
We do consulting on procedures, infrastructure and SLAs based on your existing specialists and their availability, as well as provide all the tracking tools, set up and train the technical support desk which we select within as well as outside our company to serve your customers when they contact us for issues, fix a significant amount of them at first contact, track the escalated ones and enforce the agreed SLAs. We have experience implementing our original NOC type call centers, managing all types of automated IT alerts incoming from various different sources and thus adding value to the operation and avoiding our customers to have tedious 24*7 availability of highly specialized technical personnel.
We can completely transition your help desk to Uruguay offering equal or superior skill sets to the existing ones and add significant value to the existing operation. Costs usually see a 30-70% reduction compared to call centers in North America and Europe.
All internal go4GlobalSerice’s personnel, including it’s owners are advanced Linux users, in fact, all internal PC’s run Linux. No better choice than go4GlobalService when it comes to Linux and Open Source support.
We can provide end to end turn-key call centers, all tools installed, all training provided, as well as completely migrate your world wide infrastructure to VoIP technologies to make telecommunication costs irrelevant compared to normal costs.
We can provide 100% best of breed open source turn-key call centers, from customized incident tracking CRM open source tools, to knowledge management tools, to monitoring tools, to ACD and IVR, all 100% open source. All tools installed, all training provided, as well as completely migrate your world wide infrastructure to VoIP technologies to make telecommunication costs irrelevant compared to normal costs.
We can design and implement the monitoring solution and then be the first point of contact for any potential alert, if required we can offer 2nd. level specialized technical support for the monitored environment.
We can produce any kind of IT monitoring solution, reporting enabled, to monitor your provider's commitment.
This kind of task usually requires hiring several resources for a potential customer, most times we can do it saving up to 80% in costs and adding significant value with our expertise.
We provide security consulting to address your security issues as well as recommend and manage implementation of security infrastructure if you do not have the required skill set in your company to manage an IT security project. After implemented, we can arrange ethical hacking scenarios to test your newly implemented infrastructure.
According to our customer centric initiative, we don't do mass production support, we investigate from end to end all the technology used within your company and build specialists in supporting your specific tools, we may even go a step beyond IT support for your employees and administer all your internal IT infrastructure if required. And as always, at a hard to match price.
Simply think of your required resource, and we’ll get it for you, these operations usually see 30-70% cost reduction.