Uruguay, also known as “the Switzerland of the Americas”, has inherent strengths which have made it a major success as an outsourcing destination. For an important amount of International Corporations based in Uruguay, the country has a combination of benefits and strengths that has lead them to firmly believe that there’s no other place like Uruguay to outsource. Some have even demonstrated this coming to Uruguay even when it didn’t necessarily mean a relevant cost reduction, like the cases of some of the biggest Indian and Chinese companies.
Most college educated resources posses English as a second language. English accent in Uruguay is naturally neutral with a marked tendency to adopt the accent from locations it interacts with, some of the biggest English speaking call center operations in Latin America are based in Uruguay. Italian, Portuguese, French and German are also very common languages spoken in Uruguay by college educated resources, in some cases as a second bilingual language due to the fact that the vast majority of Uruguayans are European descendants.
A workforce of highly educated, English speaking with a natural neutral accent, service oriented, tech-savvy, global thinking personnel: an impossible to find combination in a high-growth industry faced with a shortage of skilled workers. Cost-effective manpower: manpower typically accounts for 50 to 65 percent of the total cost. In Uruguay, the manpower cost varies from one fourth to one tenth of what it is overseas depending on the skillset and the second location where we compare it to.
Along with highly educated resources with natural neutral English accent, Uruguayans are “service oriented” people. This is no minor thing for a person looking to find the most polite and kind people in the western world to deal with your customers. Reasons for this orientation to service on Uruguayan culture are various, but the fact that it’s such a small country within the two biggest and most powerful countries in Latin America has a lot to do with it’s global and service oriented culture.
Uruguay is the most stable democracy in Latin America, being at the same time one of the oldest democracies in the world. Has a serious and trusted legal system, one of the lowest corruption indexes in the world, and a tradition of impeccable international relationships.
On a side note, Uruguay is located in a strategic geographical position world wide, with no natural disasters at all, no earthquakes, no tornadoes, no hurricanes, no typhoons, no tropical storms of any kind, no volcanoes, nothing to worry about. It has also no kind of hostile relationships with any country or group in the world whatsoever, being one of the most peaceful locations in the world. Making it ideal for backup and recovery sites.